At JC Jewelz, we take great care in ensuring that every product meets our quality standards before it is dispatched. Each item is thoroughly inspected and securely packaged to reach you in perfect condition.
 
Please note that all sales are final. We do not offer refunds, returns, or exchanges for any products once an order has been placed and delivered.
 
However, in the unlikely event that you receive a damaged, defective, or incorrect item, we request that you notify us within 48 hours of delivery by emailing our support team at info@jcjewelz.com. Kindly include your order number, photographs of the product, video at the time of opening the parcel and a brief description of the issue. Our team will assess the situation and, if deemed valid, arrange for a replacement of the item.
 

Additional Terms

  • Items must remain unused, unworn, and in their original packaging for any replacement consideration.
  • Claims made beyond 48 hours of delivery will not be accepted.
  • Sale, promotional, or discounted items are strictly non-returnable and non-exchangeable.
  • We do not accept returns or exchanges due to change of mind, size preference, or color variation.
 
By completing a purchase with JC Jewelz, you acknowledge and agree to the terms stated in this No Refund and Exchange Policy.